FAQ / POLICIES

 ***WHEN ADVERTISED, THE FREE SHIPPING IS FOR ORDERS WITHIN THE US ONLY.

HOW LONG WILL IT TAKE MY ITEM TO SHIP?

We only do pre orders at this time, items take approx 5 -10 business days ( MONDAY - FRIDAY ) to ship. Turnaround times are also listed on every single listing and in our terms and conditions at checkout. 

The customer is responsible for ensuring we have the correct address prior to shipping. We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address. We will not be able to respond to emails regarding shipping times, so please note how long it will take to receive your item. We do not cancel orders once they have been placed.  IN THE VERY RARE BUT POSSIBLE OCCASION, AN ITEM COULD BE BACK ORDERED ON A SIZE, AND DELIVERY COULD TAKE A LITTLE LONGER.We are not responsible for items lost or damaged in the mail.  If your package does not arrive, please call your local post office.

WHAT SIZE SHOULD I ORDER?

Sizing: Please make sure to check your sizing! We have size notes on sizes for every single item. Some tops are womens, some are unisex sizing.

DISCOUNT CODES:

Due to the nature of our sales, we do not put codes in after a sale has been made if you forgot to add it. If you have a problem and the code isn't working, you must email us first.

 

SHIPPING:

Ezra + Eli will not be held responsible for items lost, stolen, or damaged during transit. You will need to contact your post office if you are missing a package. Ezra and Eli is not responsible for shipping charges or any additional fees such as Customs Fees, Duty, or Taxes, etc. Customs fees can be added and that is a charge from your country, it's called tax. We are not held responsible for those charges. 

EXCHANGES:

WE ARE CURRENTLY NOT OFFERING ANY EXCHANGES DUE TO COVID-19. WE ARE DOING THIS TO KEEP EVERY FAMILY SAFE AND HEALTHY DURING THIS TIME. 50% OFF ITEMS ARE FINAL SALE. All items are EXCHANGE ONLY for STORE CREDIT. Some items can be final sale if we aren't ordering them again. Shipping cost will not be refunded or credited. Shipping cost is paid for by customer unless it's a fault on our side.  YOUR EXCHANGE MUST BE RETURNED WITHIN 10 DAYS OF RECEIVING ITEM or 7 DAYS FROM EMAIL RESPONSE. Please note all items must be unworn and unwashed, in original condition.  We do not accept returns and we do not cancel orders once placed

PLEASE NOTE SOME SALES ARE FINAL SALE WHICH MEANS YOU WILL NOT BE ABLE TO EXCHANGE OR RETURN.

 EMAILS:

We do our absolute best to respond to emails as quickly as possible. Please allow up to 48 hours to return your message.  Nights and weekends are spent with our family, so please try and be patient. If you haven't heard from us, it's quite possible we didn't get your email unfortunately. We are happy to help any way we can.

INTERNATIONAL ORDERS:

WE ARE LOCATED IN THE US, TENNESSEE TO BE EXACT. ANY INTERNATIONAL PACKAGES WILL TAKE SOME TIME TO ARRIVE TO YOU. INTERNATIONAL PACKAGES DO NOT COME WITH TRACKING OR INSURANCE. CUSTOMER IS RESPONSIBLE FOR ALL CUSTOM/DUTY CHARGES IF THEY INCUR. WE WILL NOT BE RESPONSIBLE FOR A MISSING OR LOST PACKAGE SENT OVERSEAS. IF YOU WOULD LIKE TO INSURE YOUR PACKAGE, PLEASE CONTACT US PRIOR TO PLACING AN ORDER. IF YOUR ITEM IS RETURNED TO US, CUSTOMER IS RESPONSIBLE FOR SHIPPING COST FOR THE PACKAGE(S) TO BE SENT A SECOND TIME. 

 WHAT'S THE BEST WAY TO WASH MY SHIRTS?

WE RECOMMEND WASHING THE SHIRT INSIDE OUT ON A DELICATE CYCLE IN COLD WATER WITH PHOSPHATE FREE DETERGENT. TUMBLE DRY ON LOW OR HANG DRY.